Delete your account

Delete it yourself, in the app

1. Open YouOnIt and sign in.
2. Go to Settings → Account → Delete account.
3. Confirm. You will be asked to sign in again first. That is deliberate, so nobody can erase your account from a phone you left unlocked.

Deletion happens straight away. There is no waiting period and nothing to cancel afterwards, so please be sure before you confirm.

If you own a table with other players in it

Transfer that table to someone else first: open the table, then Members, then transfer ownership. The app tells you if one of your tables is in the way. This protects the other players: their chips and their round history live in that table, and a table nobody owns cannot be settled or closed.

If you no longer have the app

Email karum@youonit.co.uk from the address you signed up with, asking us to delete your account. We will confirm within 30 days, and usually much sooner. We may ask you to confirm the request from that same address, because it is the only way we can be sure the request is really yours.

What gets deleted

Permanently, and immediately:

• Your sign-in details: email address and password
• Your profile: display name, username and profile photo
• Your chip balance and your full transaction history
• Your friends, friend requests and blocks, including your entry in other players’ friend lists
• Table invitations sent to you, and your name on the ones you sent (those stay open, so the friends you asked can still join)
• Your notification settings and this device’s notification registration
• Your table settings and preferences
• Your supporter stickers, from your profile and your collection, and your sticker packs
• The record of how you used the app, and your crash reports

Within a day of confirming:

• Every message and photo you sent, in every chat
• Your name in the chats’ own lines, such as “Sam joined the table”, which becomes “Deleted user”

Your username is released when your account goes, so somebody else may take it afterwards.

What is kept, and why

• Other people’s messages stay in their chats, including any that mention you by name, and so do reactions you left, shown as coming from “Deleted user”. They are theirs, not yours.
• Results of tables and rounds you finished stay in the records of the players you played against, shown as “Deleted user”.
• Safety records, if you ever reported someone or were reported, are kept so that reports stay meaningful and bans cannot be escaped by making a new account.
• Purchase records, if you bought supporter stickers or sticker packs: the store’s transaction record for each purchase, and the code your purchases carried, with no name or account attached. They are what let a new account on the same Apple ID or Google account restore what you bought, and what stops a refunded purchase being claimed again. Apple and Google keep their own records of your purchases under their own policies.

None of this is linked to an active account once yours is gone.

Retention

Everything under “What gets deleted” is removed when you confirm, or within a day for your messages and photos. We keep a daily backup for 7 days and a weekly backup for 14 weeks (98 days), so it is gone from every backup within 98 days. Crash reports held by Firebase Crashlytics carry your account’s ID and are removed by Google after 90 days.

Questions

Email karum@youonit.co.uk and a person will answer. Our full Privacy Policy explains everything else we hold and why.